coco key water resort - boston

Great time for the family. A little pricey on the food, but other than that it was a great time for the children.

I normally don't do this, but I've never received such a wonderful service at the tradewinds lounge. I had Maria as a server she was very attentive her knowledge of the menu was very impressive. My wife had the grilled chicken margarita and it was very tasteful. I couldn't decide what to eat so Maria asked me what I'm in a mood for and I said something very comforting and she recommend chicken Parmesan which it was not on the menu but she went out of her way to make sure I get it. Needless to say it was EXCELLENT!!!! She rocks! Had the best experience will definitely go back again!

They do a great job and it is year round in New England, where we just had 8 feet of snow. It is great to be in water park knowing there is all that snow outside and your swimming. The price is high but there is fun in the water.

We can certainly understand your frustration when your experience at our park didn’t meet your expectations. Your description is not at all what we want our valued guests to experience and we will promptly discuss with our staff the several aspects that were mentioned in your review. Receiving feedback such as yours gives us a unique opportunity to see operations within our park from our guest’s point of view and we will use your comments to further improve the experience for everyone. Thank you for sharing your experience with us. We hope to have a chance to regain your trust in the future.

Thank you for letting us know how much you enjoyed your visit to CoCoKey Water Park in Danvers. Our indoor facilities makes it easy to enjoy the water any time of year in Boston. We’re pleased to hear that you took advantage of a package for your family and want you to know that individual tickets can also be purchased at any time, ensuring that everyone in your group can get in on the fun. We hope to welcome you back very soon!

You are correct; CoCo Key Water Park in Danvers is a great place for kids to enjoy the water. We also provide an atmosphere where our adult guests can relax and enjoy watching the kids have fun, too. Our Coconut Grove Adventure River is fun for the entire family, as well as our Wet Rooster Bar, where parents can enjoy a tropical beverage or a light snack while the kids play. We’re happy to learn that you enjoyed yourselves while here and we hope to welcome you back very soon. Thank you for your review.

Your review certainly concerns us, as this is not at all what we want our valued patrons to experience. As you can imagine, because of the recent abundance of snow and frigid temps, not only has our water park been extremely busy, but battling the outside temperatures has been a constant struggle. We can understand your disappointment and offer our sincerest apologies for the disappointing experience that you and your family had. We hope to have a future opportunity to provide you and your family with the fun and carefree experience that we are known for and we thank you for sharing your concerns with us.

Thank you for taking a moment to let us know about your experience. We are truly disappointed that you and your family were not able to fully enjoy yourselves while here and we offer our heartfelt apologies. While we love having a park full of families, the past few weeks have been a real learning experience for all of us. We want you to know that we are working diligently to overcome any hurdles that we faced and help to make the experience at our park as enjoyable as possible. Thank you for sharing your concerns with us and please, come back soon.

Scott, thank you for your kind review and helpful suggestions. We absolutely appreciate your loyalty to CoCo Key Water Park in Danvers. It makes us happy to know that you and your family consistently enjoy yourselves when here and we will absolutely take your suggestion into consideration for our breakfast buffet. Thank you for your review and please, come back soon!

We absolutely apologize for the challenging experience you have described. Unfortunately, due to the extreme cold outside, our heaters just were unable to keep up and the temperatures inside could not be maintained at 84 degrees. The past few weeks have been record setting, in both attendance at our park and in temperatures throughout the region. Each instance, whether it be the delivery of food items, keeping up with cleaning or the temperatures within the park have presented us with a learning experience and we will work to ensure nothing like this happens in the future. Thank you for taking the time to alert us to your concerns. We hope to be able to welcome you and your family back for the fun getaway that you deserve.

We’re so pleased to hear that you and your son were able to enjoy a day out together, despite the frigid temps all around the Boston area lately. Please accept our apologies for the chillier temps within CoCo Key Water Park in Danvers; the issue has since been fixed and we look forward to providing all of our guests with a warm retreat from here on out. Our staff did struggle with the increased demand and will take away great lessons in better organization and timely customer service from this. Thank you for your understanding and we look forward to welcoming you back soon.

Thank you for taking the time to write a review of your experience with us. We greatly apologize that our team was not providing you with the service you deserve. That is not how we would like our guests to feel, and this will be taken to our team. We do hope that you will give us another opportunity to impress you with our service. Please contact us to discuss this matter further.DavidGeneral Manager

Thank you for taking the time to write a review of your experience with us. Please contact us to make sure this has all been taken care of. We greatly apologize about your experience, as that is absolutely not how we want our guests to leave feeling after their stay.

We apologize that your experience was unsatisfactory and the park was too cold. This issue has been resolved and we are operating at our 84 degree temperature as advertised. Please contact us regarding your experience as we would love for you to return and give us another opportunity. David General Manager

We apologize for the stressful experience you had with us. The cold water park was an issue that has been since resolved as we are up and running at 84 degrees. We are very sorry for all of the trouble and our team has provided you a refund as an apology for your abnormal experience with us.